Frequently Asked Questions

TopCartesCadeaux advisors have created this FAQ to help all TopCartesCadeaux customers quickly find the information they need.

To get the gift card you need, you can browse through our card catalogue or use our search tool to find it faster! You will get your card code directly after your payment!

Currently you can only buy your gift card with a credit card. We will let you know when new payment methods become available.

You will receive your card directly after your purchase! The code of your gift card will be sent to you on the payment confirmation page as well as by email. You will then be able to use your card code directly after receiving it!

Please note that some gift cards are only valid in certain countries, so make sure you select the gift card you need! We will make sure to indicate whether the gift card is available in all countries or not.

If you have lost your password that allows you to access your personal space, no problem! Just click on the "Forgotten password" button or contact our customer service!

To use your code, all you have to do is go to the application linked to the gift card you have just bought. Then simply enter the code in the field provided and your account will be credited with the amount corresponding to the gift card!